At MABORA HQ, we are committed to providing premium fashion pieces for women who embody confidence, grace, and individuality. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns
To be eligible for a return, your item must:
- Be unused, unworn, and in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Be accompanied by your receipt or proof of purchase.
To initiate a return, please contact us at sales@maborahq.com with your order details and reason for the return.
Once your request has been reviewed and approved, you will receive instructions on how to return your item. Please ensure the item is sent using a reliable, trackable courier service. Return shipping costs are the responsibility of the customer unless the item received is faulty or incorrect.
Please note that returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
We carefully inspect every order before dispatch. However, if your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at sales@maborahq.com.
Kindly include:
- Your order number
- Clear photographs of the item and packaging
- A brief description of the issue
We will assess the situation promptly and arrange a replacement, exchange, or refund where applicable.
Non-Returnable Items
For hygiene and quality assurance reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:
- Items marked as Final Sale
- Customized or personalized products
- Gift cards
- Items that have been worn, washed, altered, or damaged after delivery
Exchanges
Exchanges are available for eligible Ready-to-Wear items, subject to stock availability.
To qualify for an exchange:
- The item must meet our return eligibility requirements.
- Exchange requests must be submitted within 7 days of receiving your order.
We encourage customers to carefully review product descriptions, size guides, colors, and measurements before placing an order.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.
If approved:
- Your refund will be processed to your original payment method.
- Shipping charges are non-refundable unless the return is due to our error.
- Depending on your bank or payment provider, refunds may take 7–14 business days to appear in your account.
Need Assistance?
If you have any questions regarding our Refund & Returns Policy, please contact us.
MABORA HQ
Email: sales@maborahq.com
Phone: +234 916 516 3576
Location: Lagos, Nigeria
We are always happy to assist you and ensure you enjoy a seamless shopping experience with MABORA.