Frequently Asked Questions (FAQ)

Frequently Asked Questions

1. Where is MABORA HQ located?

We are proudly based in Lagos, Nigeria, creating elegant fashion for women around the world.

2. Do you ship nationwide?

Yes. We deliver to all states across Nigeria.

3. Do you offer international shipping?

Yes. We ship to selected international destinations. Shipping costs and delivery times vary by location.

4. How long does delivery take?

• Lagos: 1–3 Business Days
• Other Nigerian States: 3–7 Business Days
• International Orders: 5–14 Business Days

5. Can I return my order?

Yes. Eligible items may be returned in accordance with our Refund & Returns Policy. Items must be unused, unworn, and returned with their original tags and packaging.

6. Do you offer refunds?

Approved refunds are processed to the original payment method after the returned item has been inspected.

7. Do you make custom or bespoke outfits?

Yes. We offer bespoke services for clients seeking custom-made pieces designed specifically to their measurements and preferences.

8. How do I know my size?

Please refer to our Size Guide before placing your order. If you need assistance, our customer care team will be happy to help.

9. Which payment methods do you accept?

We accept secure payments through our approved payment gateway, including major debit and credit cards and other supported payment options available during checkout.

10. How can I contact MABORA HQ?

📍 Lagos, Nigeria 📞 +234 916 516 3576 ✉️ sales@maborahq.com Our team is available during business hours to assist with your enquiries.